POLICIES | Almond Therapy & Counselling

PRIVACY POLICY

Almond Therapy & Counselling is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles.

What information is collected?

Personal information collected may include:

Name, date of birth, contact details
Relevant medical or psychological history
Session notes and treatment information

How is your information stored?

Client information and clinical notes are securely stored using Halaxy, a secure, Australian-based practice management system designed for healthcare providers. Halaxy uses encrypted data storage and complies with Australian privacy standards. Paper documents (if any) are stored securely.

Who has access to your information?

Your information is confidential and will not be shared without your consent, except where required by law (for example, if there is a serious risk of harm to you or others, or where mandatory reporting obligations apply).

You may request access to your records in writing.

CANCELLATION & NON-ATTENDANCE POLICY

To ensure fairness and availability for all clients, the following policies apply:

Cancellations

A minimum of 24 hours notice is required to cancel or reschedule an appointment.
Late cancellations (less than 24 hours notice) may incur a cancellation fee of 50% of the service fee.
Very late cancellations (less than 4 hours notice) will incur a 100% full session cancellation fee.

Did Not Attend (DNA)

If you do not attend your appointment without notice, the full session fee may apply.
After three (3) missed appointments (DNA), you may no longer be able to book future sessions.

Repeated Rescheduling

If appointments are frequently rescheduled, we may discuss whether ongoing therapy is suitable at this time, as consistency is important for effective therapeutic progress.

SUITABILITY OF SERVICES

I work with individuals experiencing mild to moderate mental health concerns, including anxiety, depression, stress, burnout, self-esteem challenges, and PTSD.

I am not currently able to provide support for individuals presenting with severe or complex mental health conditions, or those assessed as high risk (including moderate to high suicidality or self-harm).

If a higher level of care is required, appropriate referrals will be discussed.